Reliable Amgen Virtual Desktop Support 2024

Reliable Amgen Virtual Desktop Support 2024 , Empower Your IT Career in 2024 – Amgen Virtual Desktop Support .Are you ready to make a difference in the world of virtual desktop support? In 2024, Amgen is hiring for a Virtual Desktop Support Specialist in Hyderabad, India, offering a unique opportunity to shape the future of remote work and IT infrastructure. This on-site role provides an exciting chance to work at the forefront of technology while contributing to Amgen’s mission of developing life-saving treatments.

A Desktop Support Specialist plays a crucial role in IT by providing technical support and assistance to end-users. Their duties typically include: Reliable Amgen Virtual Desktop Support 2024

• Technical Support: Responding to user inquiries and troubleshooting hardware and software issues, including operating systems, applications, and network connectivity.
• Installation and Configuration: Setting up and configuring new desktop computers, laptops, printers, and other peripherals. This includes installing necessary software and ensuring proper functionality.
• Maintenance and Upgrades: Performing routine maintenance on systems, applying updates, and upgrading hardware and software as needed to ensure optimal performance.
• User Training and Guidance: Educating users on best practices, software usage, and troubleshooting basic issues to empower them to resolve minor problems independently.
• Reliable Amgen Virtual Desktop Support 2024
• Documentation: Maintaining detailed records of support requests, solutions provided, and inventory of hardware and software. This documentation helps in tracking issues and improving support processes.
• Network Support: Assisting with network connectivity issues, including troubleshooting Wi-Fi and VPN connections, and coordinating with network teams when necessary.
• Security Compliance: Ensuring that systems adhere to security policies, including installing antivirus software and applying security patches.
• Collaboration: Working closely with other IT teams, such as network administrators and system engineers, to resolve complex issues and improve overall IT services.
• Remote Support: Providing assistance through remote desktop tools to help users who are working off-site or cannot be physically present.
• Inventory Management: Keeping track of IT assets, including hardware and software licenses, and reporting any discrepancies or needs for new equipment.

Overall, a Desktop Support Specialist is essential for maintaining the efficiency of IT operations and ensuring that end-users can effectively use their technology resources. Reliable Amgen Virtual Desktop Support 2024 , Reliable Amgen Virtual Desktop Support 2024

Why This Role Matters

At Amgen, we believe that every role contributes to a greater purpose. As a Virtual Desktop Support Specialist, you’ll be a key player in maintaining and enhancing our virtual desktop infrastructure (VDI). By ensuring seamless remote access and troubleshooting issues, you’ll directly impact productivity and support employees in delivering on Amgen’s healthcare mission. Empower Your IT Career in 2024 – Amgen Virtual Desktop Support. Reliable Amgen Virtual Desktop Support 2024

What You’ll Do

In this critical position, you’ll take charge of diagnosing and resolving virtual desktop issues that affect our end users. Working alongside the Virtual Desktop System Owner and Service Owner, your role will include:

Empower Your IT Career in 2024 – Amgen Virtual Desktop Support. Reliable Amgen Virtual Desktop Support 2024

• Supporting End Users: Provide expert troubleshooting for hardware, software, and network issues.
• Service Operations: Manage tasks like provisioning, terminations, upgrades, and regional migrations of virtual desktops.
• Coordinating with Teams: Work closely with the Amgen Service Desk and other teams to ensure a smooth support process.
• Tracking Incidents: Utilize service management systems to document incidents, requests, and resolutions effectively.

Qualifications You Need

To excel in this role, you should possess: Empower Your IT Career in 2024 – Amgen Virtual Desktop Support.

• A Bachelor’s degree in Computer Science, IT, or a related field with 0-3 years of experience, OR a Diploma with 4-7 years of relevant experience.
• Proficiency in troubleshooting Windows 10/11 in an enterprise setting.
• Strong customer service and communication skills.
• Knowledge of IT systems (operating systems, software, hardware, network infrastructure).

Preferred Skills for Success

While these are not required, they will set you apart: Reliable Amgen Virtual Desktop Support 2024

• Virtual Desktop Experience: Familiarity with platforms like Microsoft W365, Amazon Work Spaces, Citrix, or VMware Horizon is beneficial.
• Desktop Management Software: Experience with tools like Microsoft Intune.
• Problem-Solving Skills: Strong analytical abilities to tackle complex issues.
• IT Service Management: Working knowledge of IT service management tools and practices.

What Makes This Role Unique?

Empowering Impact: As a Virtual Desktop Support Specialist, your work directly impacts Amgen’s operational efficiency and employee satisfaction, helping healthcare professionals stay focused on patient care. Empower Your IT Career in 2024 – Amgen Virtual Desktop Support , Reliable Amgen Virtual Desktop Support 2024.

Growth Opportunities: Amgen values career growth and professional development, with access to continuous learning, internal mobility, and leadership programs.

Comprehensive Benefits: Beyond competitive salaries, Amgen provides benefits aligned with local industry standards, focusing on both professional and personal well-being. Reliable Amgen Virtual Desktop Support 2024

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